Refund policy
At Oulesis, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the conditions outlined below.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as when you received it.
- Be returned with its original packaging and tags, where applicable.
- Include your order number or other valid proof of purchase.
Returns requested after the 30-day return period has expired may not be accepted.
How to Start a Return
To request a return, please contact us at support@oulesis.com with your order number and a brief explanation of the reason for your return.
Our support team will provide you with the return instructions and any information required to complete your return. Please do not send an item back without first contacting us, as this may delay the processing of your return.
Return Inspection & Refunds
Once we receive your returned item, it will be inspected to ensure that it meets our return requirements.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges, if any, are generally non-refundable.
Unless the return is the result of an error or issue caused by Oulesis, customers are responsible for the cost of return shipping.
Damaged, Defective, or Incorrect Items
We carefully check orders before they are shipped. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include your order number along with clear photos of the product and its packaging.
After reviewing the information provided, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.
Order Cancellations
We begin processing orders promptly so that they can reach you as quickly as possible. For this reason, cancellation requests can only be accepted before an order has been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure.
Late or Missing Refunds
If your approved refund has not appeared in your account, please allow additional processing time and consider the following:
- Check your bank account or payment account again.
- Contact your credit card company or payment provider.
- Allow additional business days for the refund to be posted.
If you have completed these steps and still have not received your refund, please contact us at support@oulesis.com.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, our support team is happy to help.
Please email us at support@oulesis.com and include your order number and the reason for your request so we can assist you as efficiently as possible.